In theory, your sales team may seem like it’s performing at a high level, achieving customer satisfaction, and improving sales. But are they really? Our full-color Mystery Shopping Policy Form gives you the clear, objective answer you need to this critically important question.
The form describes how your organization will use Mystery Shoppers to evaluate and assess employee performance. Furthermore, the form helps employees understand that the purpose of your Mystery Shopper program is not to embarrass or criticize, but to spot areas in need of improvement – which is what customers want, and indeed, what your employees want, too. Each form is 8.5 x 11, which makes it the perfect size for binding, filing or scanning, and each package comes with 25 forms.