Mystery Shopping Policy Form
FED3115
In theory, your sales team may seem like it’s performing at a high level, achieving customer satisfaction, and improving sales. But are they really? Our full-color Mystery Shopping Policy Form gives you the clear, objective answer you need to this critically important question.
The form describes how your organization will use Mystery Shoppers to evaluate and assess employee performance. Furthermore, the form helps employees understand that the purpose of your Mystery Shopper program is not to embarrass or criticize, but to spot areas in need of improvement – which is what customers want, and indeed, what your employees want, too. Each form is 8.5 x 11, which makes it the perfect size for binding, filing or scanning, and each package comes with 25 forms.
State Mandatory Updates
State Non-Mandatory Updates
Federal State Mandatory Updates
- 06/2023 - EEOC Know Your Rights: Workplace Discrimination is Illegal - Revised with new information related to the new Pregnant Workers Fairness Act (PWFA) effective June 27, 2023 and a new revision date.
- 05/2023 - Fair Labor Standards Act (FLSA) - Federal Minimum Wage - Revised the Nursing Mothers section of the poster with the PUMP for Nursing Mothers Act (PUMP Act) and more clarification on employer requirements to provide reasonable break time and accommodations for nursing employees.
- 10/2022 - EEOC Know Your Rights: Workplace Discrimination is Illegal - Revised to use plain language and bullet points to summarize the laws for employees. Added a QR code that links to instructions on how to file a charge of workplace discrimination. This new version replaces the old Equal Employment Opportunity is the law poster.
Federal State Non-Mandatory Updates
- 05/2023 - Family and Medical Leave Act (FMLA) - Revised with a new easy to read question and answer format and a new QR code to access more information.
- 05/2023 - - Revised with a new website and a new QR code for more information.
- 07/2016 - Fair Labor Standards Act (FLSA) - Federal Minimum Wage - Update includes new regulation revisions as of August 2016 which includes text regarding nursing mothers and overtime rules.
- 07/2016 - - Update includes new regulation revisions as of August 2016 which includes the removal of penalty amount up to $10,000 against violators and revised contact numbers.
- 05/2016 - - Minor update includes a new QR code and contact information.
- 05/2016 - - Update includes minor reformatting and slight changes of verbiage regarding the usage of FMLA.