Workplace violence is violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide.
Nearly 2 million American workers are victims of workplace violence each year. Workplace violence can strike anywhere, and no one is immune. Some workers, however, are at increased risk. Among them are workers who exchange money with the public; deliver passengers, goods, or services; or work alone or in small groups, during late night or early morning hours, in high-crime areas, or in community settings and homes where they have extensive contact with the public.
The best protection employers can offer is to establish a zero-tolerance policy toward workplace violence against or by their employees. The employer should establish a workplace violence prevention program or incorporate the information into an existing accident prevention program, employee handbook, or manual of standard operating procedures. It is critical to ensure that all employees know the policy and understand that all claims of workplace violence will be investigated and remedied promptly. One way to let employees know the details of your program is to hang a workplace violence poster.
Additionally, employers can provide safety education for employees. This will allow them to know what conduct is not acceptable, what to do if they witness or are subjected to workplace violence, and how to protect themselves.
OSHA has various publications, such as a workplace violence poster, standards, technical assistance, and compliance tools to help you, and offers extensive assistance through its many safety and health programs. Guidance such as OSHA’s Safety and Health Management Program Guidelines identify elements that are critical to the development of a successful safety and health management system.
