Employees in the food services industry can benefit by having industry-oriented posters displayed throughout the workplace. These posters provide additional training and tips that can help employees improve their performance, provide better customer service, increase their sales, and more.

While many of these posters are optional, they provide best practice information and advice that will not only benefit the wait staff, but will also benefit the food services establishment through increased sales, enhanced customer service, and a well-rounded customer experience.

Taking Orders

Wait staff professionals must be able to adeptly take customers’ orders quickly, efficiently, and without error. Many wait staff professionals develop their own techniques for quickly recording customer orders in short hand, which they need to then translate so the kitchen staff can understand the order. Excellent customer service requires that wait staff professionals are able to effectively record an order without error, ask the right questions about a specific order, and provide detailed information about the menu if a customer requires help placing an order.

The Taking Orders poster provides wait staff with tips for taking orders, providing more information to customers, and asking the right questions. This poster also provides wait staff professionals with tips for managing their customer interactions by not being overly solicitous, yet not being too absent either. Learning to balance that customer relationship can be one of the most challenging aspects of a wait staff professional’s job.

This poster also provides advice for what to do if an order was taken incorrectly or if the order is changed by the customer, ensuring that the wait staff acts graciously on behalf of the food services establishment to provide exceptional customer service to the customer with each interaction.